Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or just want to tell us what you think? This page covers the ways to reach the Top Aussie Online Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. We read every message that comes through and aim to reply within two working days. Send your note to [email protected] and let us know what it's about in the subject line — it helps us route your message to the right person and get back to you faster.
We don't rely on automated replies to close the loop. A real person reads what you send and responds accordingly, though during busier periods a reply may take a day or two longer than usual.
What We Can Help With
We cover a fair bit of ground when it comes to online casinos in Australia — reviews, bonus terms, payment methods, pokies, live dealer games and licensing — so there's plenty of reasons readers get in touch. Common topics include:
- Review and ranking questions — if you'd like more detail on how a particular operator, such as VegasNow, Wincrown or Casea, compares against the others on our list, ask away.
- Corrections and updates — bonus terms, wagering requirements and payment options at offshore casinos change often. If something on the site looks outdated or inaccurate, we want to know so we can check it.
- Content suggestions — if there's a topic around online gambling in Australia, such as PayID deposits, mobile pokies or new online casinos, that you'd like us to cover in more depth, tell us.
- Site feedback — thoughts on how the site works, what's missing, or what would make comparing casinos easier for you.
- Responsible gambling concerns — if you or someone you know would benefit from support, mention this in your message and we'll point you toward appropriate Australian responsible-gambling resources.
What We Aren't Able to Help With
We're an independent comparison and review site — we don't operate any of the casinos listed here, so we can't process deposits, withdrawals, account verification or bonus claims on a reader's behalf. For those matters, the fastest path is the casino's own customer support team, which is generally listed in that operator's account section or help centre. What we can do is help you understand licensing, payment options and bonus terms before you sign up, or clarify how our ratings and rankings were put together.
A Quick Word on Independence
Top Aussie Online Casinos may earn a commission when readers sign up through links on this site, but that arrangement never decides how an operator is rated or where it sits in our rankings. If you have questions about how we assess casinos, or you think an offer or rating needs revisiting, that's exactly the kind of message we want to receive.
Before You Reach Out
A few things worth checking first, as they answer some of the questions we get most often:
- Our reviews are based on publicly available information about licensing, games, payment methods and bonus terms — we don't test deposits or withdrawals ourselves.
- Bonus offers, wagering requirements and expiry dates shown on this site can change at short notice on the operator's side, so always check the current terms directly with the casino before signing up.
- All the operators we cover are offshore casinos accepting Australian players, and eligibility generally requires being 18 or over.
- If you're comparing options beyond our main list, our page on Best Non GamStop Casinos 2026 covers a different set of operators worth a look.
What Happens After You Send a Message
Once your email arrives, someone on our team reads it and either answers directly or, if it needs input from another part of the site, forwards it internally before replying. We aim to get back within two working days. If your enquiry involves a correction, we'll look into it and update the relevant page where the facts support a change.
Thanks for taking the time to read this far — we'd genuinely like to hear from you, whether it's a quick question or detailed feedback on something we've published.